FAQ
General
What's the shipping cost?
We offer free shipping in the US on all orders over $40. On average all order shipping costs are $4.5 to any state in the US. International shipping costs may vary.
When will I receive my products?
All products are shipped out from our fulfillment center within 2-5 business days and on average it takes 1-5 business days to deliver your order. If things go smoothly, you place your order on Monday you should receive it by Friday the same week.
Every now and then, such as holiday seasons, there may be a delay on orders due to the high volume coming in within such a short time period. We value being transparent with our customers, so please be patient as we are a small team doing the best we can! Thanks for your understanding.
What's your refund policy?
In case you receive a product that has been damaged during shipment we will automatically ship out new product for you or issue a full refund. Refer to refund policy on footer of page. If you cancel a non subscription order before the order is confirmed to ship you will be issued a full refund. The order cannot be cancelled after you get an email with a tracking number.
How can I cancel my order?
Cancellations must occur before the product is confirmed and preparing to be shipped out. The order cannot be cancelled after you get an email with a tracking number. Refer to shipping and refund policy on footer.
Where are the products manufactured?
This product is produced under strict quality control standards, ensuring you receive a premium product every time. The products are manufactured in the U.S. but may use some imported ingredients.
Can I track my order?
Once you will make a purchase and your order will be confirmed, we will send out an order tracking link. Multiple items will receive separate tracking links.
Do you ship Internationally?
Yes, international shipping is available and the shipping costs will vary depending on the destination country. Please note that we are not responsible for any custom duties or taxes that may occur upon receipt.
Subscription
What does the subscription give me?
If you subscribe to get the products monthly you will receive them in a timely manner and never run out of product. And you will get much better price.
How can I manage my subscription?
The subscription management information will also be emailed to you upon first purchase.
What is your subscription cancellation policy?
You may cancel your subscription at any time through your subscription confirmation e-mail before your next billing date.Once a subscription payment has been processed, it remains active for that billing cycle and cannot be refunded. When you cancel, your subscription will not renew for the following cycle.
Example: If you subscribed on November 1, your next renewal date will be December 1.
- To avoid being charged for December, you must cancel before November 30.
- If you cancel after November 30, your subscription will renew for December, and cancellation will take effect starting January.